technical support specialist

technical support specialist.

• rolla , missouri

• posted may 14, 2024

job details

summary

• $55,000 - $67,000 per year

• permanent

• bachelor degree

• category computer and mathematical occupations

• reference1052120

job details

job summary

Looking for a candidate with experience with both end user support and networking support. User support is laptops (Lenovo), printers, mobile phones. The network support will primarily be deploying and configuring switches (Aruba/Cisco) and supporting wireless access points. Resource must some basic SQL Server experience including writing SQL queries and backing up a SQL Server database.

Must have 2+ years of real world exp and present themselves well to users. Must have worked in a role where they were interacting in person with users.

location: Rolla, Missouri

job type: Permanent

salary: $55,000 - 67,000 per year

work hours: 9am to 6pm

education: Bachelors

responsibilities

Responsibilities

-Serve as the first point of contact for employees seeking IT technical assistance and support

-Provide IT technical assistance and support for incoming queries and issues related to the computer systems, software and hardware

-install, configure, monitor, troubleshoot, maintain, and upgrade hardware / software related to the user desktops, laptops, mobile devices and other peripherals

-Respond to queries, either in person or remotely by email, over the phone or using other remote access tools

-Manage requests via IT service desk software that involves tracking, follow-up and closure of incidents

-Closely monitor and follow up unresolved issues / requests to the next level of IT support personnel to ensure timely resolution of issues

Job description

Key responsibilities and duties: - Serve as the first point of contact for employees seeking IT technical assistance and support - Provide IT technical assistance and support for incoming queries and issues related to the computer systems, software and hardware - Install, configure, monitor, troubleshoot, maintain, and upgrade hardware / software related to the user desktops, laptops, mobile devices and other peripherals - Respond to queries, either in person or remotely by email, over the phone or using other remote access tools - Manage requests via IT service desk software that involves tracking, follow-up and closure of incidents - Closely monitor and follow up unresolved issues / requests to the next level of IT support personnel to ensure timely resolution of issues - Maintain inventory of IT infrastructure assets (hardware and software) - Participate in 24/7 on-call support for system availability, troubleshooting and maintenance requirements - Work independently and in a team to manage full scope of responsibilities with minimal supervision - Ensure compliance with Group IT security standards / other requirements - Coordinate IT related matters regarding onboarding and offboarding employees - Identify and suggest possible improvements on related IT procedures - Participate in other IT related projects, local / overseas in coordination with IT Lead - Create and maintain relevant IT documentation / procedures

Qualifications: - BS in Computer Science, IT or related field. - 2-3 years of proven experience as Network / IT Support technician or other equivalent experience - Knowledge / direct hands-on experience with the following: - Network switches (HP, Aruba, Cisco) and Wireless Controllers and Access Points - MS Windows Servers OS ( Active Directory, Terminal Servers, Print Server, File Server, Database, Licensing, SCCM), as well as Windows 11/10 - MS SQL Server Standard v2016/2019/2022 - Tablets, Laptops, Desktops, Thin Clients, Barcode Scanner, Barcode printers, Fax and Centralized Printers/Scanners - Relevant experience / Knowledge of VMWare, NComputing, Office 365, MS SQL Database, Mobile Device Mgt System (Intune), RingCentral, and other IT Administrative Tools - Experience / Familiar with SCADA / IFIX / FactoryTalk and other Production IT systems - Experience with Network Video Monitoring system - Experience with network scripting and database query a great advantage - Relevant knowledge / support of Manufacturing Execution System, Warehouse and ERP Systems a great advantage

qualifications

• Experience level: Experienced

• Minimum 3 years of experience

• Education: Bachelors (required)

skills

• Technical Support

• switches (2 years of experience is required)

• Cisco

• Cisco (2 years of experience is required)

• desktop support (2 years of experience is required)

• WAP (2 years of experience is required)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.