Systems Engineering Manager- Storage (Remote)

Resp & Qualifications

PURPOSE:

Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization. Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining area's customer based service level agreements. Responsible for mentoring staff and maintaining labor (talent retention), hardware and software budgets.

ESSENTIAL FUNCTIONS:

• Oversees system storage engineers and storage engineering support processes to ensure effective resolution of business issues. Candidate must be familiar on an expert level with various storage systems (e.g., IBM, Pure, Infinidat, Dell/EMC) and able to direct the team in the day-to-day administration of Storage Systems and Subsystems to ensure peak efficiency and reliability. Responsible for overseeing the installation, configuration and maintenance of the storage systems and server configurations in the environments, including management of basic virtualization in the environment. Ensures that team engages strong troubleshooting capabilities to diagnose and resolve problems, and utilizes vendor support resources as required. Monitors and manages the work of the storage team to ensure that storage, network and security in the assigned environment is aligned with vendor and security requirements. Ensures proper procedures are followed to introduce changes and fixes into the operating environment in order to ensure lowest possible error rate. Ensures that maintenance levels are within vendor support and that all storage maintenance procurements are initiated and completed before contract expiration dates.

• Evaluates deliverables to ensure storage products and services meet customer expectations. Oversees the development and maintenance of maintenance documenation, operations manuals, inventories and written procedures.

• Manages the relationship with internal business units to deliver on storage service level agreements.

• Performance Management and Associate Development.

• Communicates frequently with vendors to understand storage product lifecycles.

• Guides storage engineering teams in developing system, performance, and software specifications.

• Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.

SUPERVISORY RESPONSIBILITY:

This position manages people.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years Related professional experience. 1 year Supervisory experience or demonstrated progressive leadership experience.

Knowledge, Skills and Abilities (KSAs)

• Ability to present technical and non technical information to multiple audiences.

• Ability to build relationships across a variety of partner groups in a global environment.

• Ability to plan and manage complex projects.

• Knowledge of storage engineering theory and design criteria.

• Proficiency with various systems engineering tools and processes.

• Experience implementing/overseeing storage solutions for VMware, AIX, and Linux environments.

• Demonstrated experience overseeing enterprise and mid-tier class storage arrays.

• Demonstrated experience overseeing Brocade FC switches.

• Experience with concepts like dynamic tiering & allocation, deduplication, replication and snapshots.

• Experience with replication technologies for off-site data replication and disaster recovery.

• Knowledge of implementing RecoverPoint with VMware Site Recovery Manager.

• Strong problem solving skills.

• Excellent communication and interpersonal skills.

• Must be able to produce/review accurate technical documentation.

• Self-motivated, adaptable to change and able to manage effectively in a team environment.

Licenses/Certifications : ITIL Foundations v3 Upon Hire Preferred.

Travel Requirements

Estimate Amount: 10% Routine travel between CareFirst/SBP locations

Salary Range: $133,280 - $247,401

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

FEP IT Service Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: ~~~/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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REQNUMBER: 19508