Please see job description for details.
CC017133 Business Applications
The Systems Analyst II serves as an application specialist who uses a moderate level of knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses a solid understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes more complex work assignments that are multi-disciplinary, multi-application oriented, and may require new and unique approaches with a varied group of people.
Bachelors Degree or Equivalent Experience
Required Work Experience:
Related Field - 2 years of experience
Recommended Work Experience:
IS - Direct_2 years Healthcare environment
EPIC Certifications Specific to Assigned Roles - EPIC
Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.
Provides timely and courteous end user support.
Acts as the second level of support for the applications assigned.
Assists trainers in the development of training material related to supported applications.
Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.
Analyzes and tests new functionality in releases to determine application viability and integrity.
Provides regular maintenance to navigators, flow sheets, and all other application components.
Maintains appropriate system documentation and audits.
Provides on-site and phone support as necessary.
Adheres to change control process.
Communicates with customers, peers, and supervisors to provide status of current projects or problems.
Attends and engages in department meetings.
Assists vendors and 3rd party resources with needs related to supported applications.
May require valid driver's license and insurance if role requires.
May require maintenance of inventory records pertaining to equipment location, repair and maintenance.
Performs other duties as assigned.
Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.