Software (Technical) Support Engineer II

Key Responsibilities

1. Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

2. Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.

3. Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.

4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

5. Attend AMAT classes in designated product line and external classes for third-party software.

6. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

7. Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Typical Duties:

• Team member for the Applied Materials - Software Support and Software Quality Assurance Department

• Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.

• Performs customer specific software testing and analysis on bugs and enhancements.

• Control System Upgrade Support

• Control system qualification for computer obsolescence

• Test stand (computer) setup, imaging and support

• Field & Floor SW Support

• Troubleshoot, diagnose, and resolve system/software issues and field escalations

• Interface with customers, field/product support engineers

• SW installs, upgrades, configuration management

• Develop & publish training material for the Applied Materials - VSE engineering community

Skills Required:

• Good communication skills ... very responsive

• Strong computer, software troubleshooting skills

• Strong experience installing, configuring, imaging and testing computer systems & software

• Creative, innovative with resolving issues ... thinks outside the box

• Enthusiasm with what he/she wants to learn and do (Science & Engineering passion)

• Self-initiator, willing to seek answers and find paths to resources and solutions.

• Ability to take direction and to collaborate within and across functional organizations (Team Player).

• Implanter experience a plus

Resources Provided:

• Company training - safety, ion implantation, design BKMs

• Manager/Supervisor

• Engineering Mentor or Lead

• Laptop & phone

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$64,000.00 - $88,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.