Regional IT Program Manager - CTJ - Poly

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Regional IT Program Manager on the U.S. Government Datacenter Operations team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations team.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively?impact?our culture every day.

Responsibilities

Responsibilities

• Analyze and interpret project data to provide recommendations and strategic recommendations for datacenter-related operations models, support, and implementation plans

• Interpret customer requirements as they relate to standard operating procedures and drive parity between the two

• Collaborate across internal groups, external suppliers, and customers

• Document and improve processes around planning, implementation, operations, confidentiality, security, and compliance to ensure the work that is being done is securely, compliantly, efficiently, and per standards

• Represent Microsoft in engagements with internal/external entities and the U.S. Government

• Participate in technical communities to stay informed of best practices and changes within the broader discipline and share them with the organization

• Develop, create, implement, and support physical and operations security (OPSEC) policies, plans, and processes internal security and compliance teams that allow Datacenter Operations to operate in a manner that is compliant with relevant U.S. Government (and/or other unique environment) security standards and requirements for the operation of highly confidential and regulated projects

• Empower a culture of safety, security, and compliance in all aspect of datacenter activities

• Establish and enhance working relationships with customers

• Create and manage end-to-end project plans and ensure on time delivery

• Plan, manage, and communicate end-to-end project plans with stakeholders and teams

• Perform day-to-day project check-in and update accordingly to manage project delivery and quality

• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution

• Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity

• Work with various Engineering, Operations, Electrical and Mechanical Engineers, DC Build Managers, and Regional Technical Infrastructure Managers during project planning and execution

• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Skills & capabilities that are critical to success include:

• Utilization of critical thinking skills to conceptualize complex business problems and their solutions

• Independently execute projects that help our site teams understand the findings and translating them into action to benefit our Datacenter Operations

• Leading programs to align strategies, strategic plans, and solutions-sets between the customer, internal groups, and Datacenter Operations

• Demonstrating structured thinking, planning and the ability to execute by collaborating and working through others (teammates, SMEs and leadership teams) and influencing without authority

• Communicating effectively and concisely with stakeholders and leaders about our programs and objectives

• Embody our culture and values .

Qualifications

Qualifications:

• High School Diploma or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments

• OR 3+ years' experience supporting IT equipment or related technology.

• Experience in developing and implementing programs in Datacenter Operations or related fields

• Experience developing and presenting executive level presentations and reports

Other Requirements

• Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.

• Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:

• STEM college degree or certification in IT with equivalent work experience

• 2+ years of experience evaluating, testing, implementing, certifying, and accrediting classified and sensitive but unclassified information systems for both COTS, and GOTS software

• Experience with the analysis and evaluation of hardware in support of the Intelligence Community (IC), Department of Defense, and other Federal Government Agencies

• Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment

• Perform and execute organization's safety programs and policies, and compliance knowledge assessments

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ~~~

Microsoft will accept applications for the role until May 5, 2024

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (~~~) .