Product Support Specialist (HVACR)

If you are an HVAC/R Product Support Specialist looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, the Product Support Specialist partners with customers as the point of escalation for customer demands and assists with all technical matters. In addition to the responsibilities below, this position requires a highly motivated individual who flourishes when solving urgent and complex issues in a fast-paced multifaceted environment.

AS A PRODUCT SUPPORT SPECIALIST, YOU WILL:

• Responsible for Oracle item creations, item status maintenance, engineering change orders/bill of material additions, pertaining to NEW product releases, obsolescence and engineering change notices.

• Responsible for technical support for Operations (bill of material, assembly aides, etc.) for products packaged at Copeland Canada.

• Provide support to Product Planning and Marketing departments with the preparation of, co-coordinating product releases, obsolescence of products and marketing bulletins.

• Responsible for Regulatory compliance of Copeland product(s), and liaison responsibilities with UL regulatory agency / inspector, and Copeland Sidney HQ.

• Backup role as a technical support specialist for compressor data, cross reference and parts inquiries received from external customers.

• Responsible for compressor inspections performed at Copeland Canada. Inspect compressor warranty returns and determine root cause of failure. Prepare written inspection reports for warranty administrator.

• Primary role as a technical support specialist for Customer Service Representatives (Customer Support team)

• Provide support to Training Specialist for the delivery of customer training to OEM's, Wholesalers, and Contractors where applicable as determined by the Technical Services Manager.

WHO YOU ARE :

You anticipate customer needs and provide services that excite customers. You find opportunities that benefit the customer. You display a positive outlook in good and bad times. You thrive in solving sophisticated challenges and building customer trust.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Degree or Diploma in a HVAC/R field

• Excellent communication and customer service skills.

• Excellent technical writing skills and data analysis to prepare reports and respond to customer inquiries.

• Proficient in Microsoft Office Suite applications, including MS Word and Excel.

• Knowledgeable in refrigeration & air conditioning systems, hand tools, and installation/repair/maintenance techniques.

• Strives for continuous personal development and improvement.

• Ability to travel up to 15% Canada and US.

• Legal authorization to work within Canada - Sponsorship will not be provided for this role.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• BS in Mechanical Engineering or CET in HVAC/R Engineering.

• Five (5)+ years of experience in a customer-facing role for a manufacturer, wholesaler, or OEM.

• Experience as a Service Technician or in a Technical Support role.

• Bilingual (French)

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with the Ontario Employment Standards Act, 2000 (ESA), the base salary range for this role is $60,000 - $75,000 CAD annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Our success is measured by the positive impact we make on people, our communities, and the world in which we live

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan, tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or ~~~ to make appropriate arrangements.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

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