President and CEO, Holy Cross Health

Employment Type:

Full time

Shift:

Description:

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, the Trinity Health system includes 101 hospitals, 126 continuing care locations, 136 urgent care locations, is the largest non-for-profit provider of the PACE program in the country, and has many other health and well-being services. In fiscal year 2023, the Livonia, Michigan-based health system invested $1.5 billion in its communities in the form of charity care and other community benefit programs.

Holy Cross Health

Holy Cross Health is a Catholic, not-for-profit health system that serves in the two most populous counties in Maryland, Montgomery and Prince George's, with a commitment to being the most trusted provider of health-care services in these and the surrounding area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health's high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms. Holy Cross Health contributes a portion of its revenue every year to community benefit activities that meet public needs and improve access to health. Holy Cross is also a 25% shareholder in Maryland Physicians Care, a 248,000 member Medicaid Managed Care Health Plan.

Holy Cross Health is one of the largest multi-institutional Catholic health-care delivery systems in the country, serving diverse communities that include more than 30 million people across 22 states. Holy Cross Health also is a member of the American Hospital Association, the Maryland Hospital Association and the Catholic Health Association.

Fast Facts

Holy Cross Hospital , Silver Spring

Nationally recognized for high quality and innovative health care, Holy Cross Hospital offers a full range of inpatient and outpatient services:

• Holy Cross Hospital delivers more babies and cares for more newborns with complex medical issues than any other hospital in Maryland or the District of Columbia, and is among the largest single-site hospital providers of obstetric services in the United States (~~~/) .

• Holy Cross Hospital addresses the unique needs of seniors through the nation's first and region's only Seniors Emergency Center (~~~) , which has become a national model, as well as a full range of specialized surgical and inpatient services, healthy-aging programs and support services for caregivers.

• The Neuroscience Program (~~~/) brings to the community expertise in the screening, diagnosis and treatment of complex brain and spine disorders, including specialized neurosurgery services, advanced Primary Stroke Centers, and a Level III Epilepsy Center (~~~/) accredited by the National Association of Epilepsy Centers.

• The Holy Cross Health Cancer Institute, located at Holy Cross Hospital, cares for more cancer inpatients annually than any other hospital or health system (~~~/) in Montgomery and Prince George's counties and is expanding it's in-community cancer center.

• Holy Cross Hospital is at the forefront of progress in minimally invasive surgery (~~~/) . As a regional leader in women's surgery, specialists at the hospital perform more inpatient gynecologic and gynecologic oncology surgeries than any other hospital in Maryland. Each year, the hospital's orthopedic and neurosurgical specialists perform more than a thousand procedures, including joint replacement surgeries and complex procedures for the spine.

• The Emergency Center treats more than 79,000 patients each year, making it the largest hospital emergency care provider in Montgomery and Prince George's counties and one of the top 10 largest emergency care providers in Maryland.

• Holy Cross Hospital is a teaching hospital and includes a sophisticated on-site Holy Cross Health Conference Center designed for clinicians and community members to acquire and share knowledge.

Holy Cross Germantown Hospital

Holy Cross Germantown Hospital serves the most rapidly growing region in Montgomery County and improves access to high-quality care in an area that previously had, by far, the largest concentration of people without a hospital in the state.

Holy Cross Germantown Hospital provides emergency, medical, surgical, obstetric and behavioral health services. All patient rooms are private to improve care delivery and facilitate continuity of care - as well as provide privacy and comfort for patients and their families.

The six-story, 78- licensed bed Holy Cross Germantown Hospital is equipped with the latest technology and was the first community hospital in Montgomery County to obtain the da Vinci® Xi Surgical System. The facility features sustainable design elements that achieved Leadership in Energy and Environmental Design (LEED) Gold certification, as well as a garden to facilitate quiet, contemplative moments for patients, visitors and clinicians.

Holy Cross Health Partners (Medical Group)

• 4 locations

Holy Cross Health Center (Serving those needing financial assistance)

• 4 locations

Maryland Physicians Care Health Plan

• 25% Owner

• 248,000 Members (Medicaid)

Mission

We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

*Reverence

We honor the sacredness and dignity of every person.

*Commitment to Those Experiencing Poverty

We stand with and serve those who are experiencing poverty, especially those most vulnerable.

*Safety

We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

*Justice

We foster right relationships to promote the common good, including sustainability of Earth.

*Stewardship

We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

*Integrity

We are faithful to who we say we are.

Vision

As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life.

Promise Statement

We Listen. We Partner. We Make it Easy.

Our Actions

Listen to understand.

Learn continuously.

Keep it simple.

Create solutions.

Deliver outstanding service.

Own and speak up for safety.

Expect, embrace and initiate change.

Demonstrate exceptional teamwork.

Trust and assume goodness of intentions.

Hold myself and others accountable for results.

Communicate directly with respect and honesty.

Serve every person with empathy, dignity and compassion.

Champion diversity, equity and inclusion.

Position Purpose

The President and CEO, Holy Cross Health, will provide strategic leadership and operational direction to the area Ministries in the development and execution of regional strategic and regional/local operating plans that align with overall system strategies. Additional positional purposes include:

• Leads the development of a viable regional healthcare ministry that reflects community needs, achieves organizational goals, and advances the philosophy, mission, and vision of Trinity Health.

• Provides executive leadership and oversight within defined service areas that ensures excellence in the care experience and operational efficiencies across a variety of delivery settings.

• Seeks out and capitalizes on the advantages of regional and system resources including scale, people, and intellectual capital within the Maryland Global Budget Revenue framework.

• Fosters an unrelenting focus and climate of urgency that balances the opportunity to transform care delivery with current operational realities and the desired service excellence, operating, and financial performance objectives.

• Provides leadership and guidance to regional teams, fostering collaborative planning, innovation, and decision-making.

• Engages physicians, employed in the medical group and independent/community based, and partners with them to identify opportunities for growth and collaboration.

• Understands, fosters and contributes value to the development of both Critical and Strategic Relationships necessary for the effective delivery of Health Care served by each Ministry, and strengthens and enhances performance within Maryland's longstanding Medicare Waiver Program.

• With a focus on population health and health outcomes, ensures that care management and community health and well-being activities are linked across the full continuum to include the development of innovative business approaches and care management models, that also address underlying social determinants of health.

• Creates an organizational culture that celebrates diversity and a community of engaged and committed persons serving the healing ministry with focus on competencies that support values of respect, social justice, care of the poor and underserved, compassion and excellence.

• Ensures effective governance, maintains a participative management process and engaged organizational climate that develops and maintains talent and inclusiveness within the Ministries and throughout the region.

Essential Functions

• Cultural Alignment: Knows, understands, incorporates and demonstrates the Trinity Health mission, vision, and values in leadership behaviors, practices and decisions.

• Executive Leadership: Serves as an executive of Trinity Health, providing advice, guidance and leadership in developing system and regional strategies / direction and in the achievement of performance goals. Seeks out, embraces and capitalizes on the advantages of regional and system resources, diversity, scale, replication opportunities, people and intellectual capital. Participates and actively engages on the Regional Health Ministry CEO Council to advance system integration and performance. Candidate will need to be a nimble and innovative leader, as well as a strong team builder.

• Regional Direction: Provides executive leadership and directly supervises regional executive team ensuring the achievement of financial, operational and strategic plans with a focus on excellence in a variety of delivery settings. Champions change and improvement - seeks out and employs effective change management and performance improvement techniques and tools. Ability to collaborate with all Market Leaders and provide effective coaching and development to all teams.

• Regional Accountability and Responsibility: The Regional Presidents and CEOs report to and are accountable to the Trinity Health COO. The Regional Presidents and CEOs are accountable for the selection, evaluation and overall success of the senior leadership teams within the region.

• The Regional Presidents and CEOs lead and implement effective governance in partnership with the regional boards. Regional boards have limited defined authorities as defined by the system governance/management matrix. Ensures effective integration of regional activities, system services, and subsequent operating metrics.

• Dual Accountability and Authority Matrix: The Regional President and CEO shares accountability and authority for specific system supported and led functional responsibilities (Service Area Support Services). The Region President and CEO is responsible for:

• Local Ministry strategy and execution in alignment with the system strategic plan.

• Direct supervision of the local Service Area System Support functional leaders.

• Co-Hiring, firing and performance reviews of Support Service leader with the applicable System functional executive.

• Integration of System Service functions and plans into the local ministry strategy.

• Oversight of other accountabilities for the ministry functional leader

• Strategic Plan: Leads the formation of the regional vision and strategic plans, the development and achievement of its goals and objectives and evaluates the Region's continuing effectiveness within the framework of Trinity Health. Ensures the analysis of community needs and the development of supportive programs and services, especially for the poor, populations at risk and the underserved.

• Clinical Delivery: Facilitates the development and implementation of integrated clinical service delivery platforms across the region and in alignment with system integration plans. Champions physician alignment strategies that lead to growth within the region. Ensures the coordination of actions and realization of service efficiencies that drive increased clinical quality, patient safety, and enhanced patient and physician satisfaction and responsiveness to marketplace growth and needs.

• Mission and Diversity: Develops and sustains an organizational culture that celebrates a diverse community of committed persons serving the healing ministry with focus on developing competencies that support values of respect, social justice, care of those experiencing poverty and underserved, compassion and excellence.

• Talent Development: Mentors and develops regional leadership, fostering achievement of goals and objectives, high performing leadership practices, collaboration, innovation, and interdependence. Employs participative management and leadership approaches that optimize organization resources and talent effectiveness and organizational learning.

• Community: Actively participates in associations and groups within the region. Actively engaged in relationship building with elected leaders and other policy makers and establishes and maintains relationships with key community, state, and local church leaders to facilitate the accomplishment of regional and system goals and objectives. Actively supports and participates in the fundraising efforts of the Holy Cross Health Foundation.

• Engagement : Develops and sustains an environment that supports optimum engagement of colleagues and physicians. Champions behaviors that include respect for individuals, open, honest, and direct communication, collaboration and integrity to attain engagement.

• Regulatory and Compliance: Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Leadership Competencies

As a Trinity Health Executive, one is expected to demonstrate leadership traits which support the health system's Mission Statement and Core Values (as identified above). To this end, Trinity Health Leaders have:

• An absolute dedication to the patient experience, quality, and patient safety.

• Commitment to colleague engagement with a demonstrated ability to improve.

• Understanding and ability to implement new care models to deliver the triple aim through Alternative Payment Models.

• Appreciation for the intricacies in managing physician/clinical relationships and successfully align and engage clinicians.

• A leadership philosophy that integrates performance excellence methods and a management system to achieve continuous operational excellence.

• Ability to operate in complex matrix environment working effectively with local and system teams.

• Experience in a mission-based organization that effectively assures the development of a sustainable business model that supports effective execution of the mission - by never losing sight of it.

• Ability to lead and operationalize growing market share and covered lives.

Qualifications / Experience / Traits / Requirements

• A minimum of ten (10) years of senior-level management experience, including experience as a Regional President/Chief Executive Officer, Chief Operating Officer, and/or President/Chief Executive Officer of an integrated health care entity or large, complex heath system. While not required, experience in a faith-based healthcare organization is a plus.

• Advanced business and executive leadership skills to develop new or enhance existing clinical and operational strategies, business plans, policies, and programs.

• Experience marketing and branding within competitive markets with shifting patient populations.

• Extensive knowledge and understanding of current health care trends and practices.

• Highly developed interpersonal and communication skills and business acumen.

• Must be able to operate effectively in a collaborative, shared leadership environment.

• Ability to identify, create and foster an organizational culture that is supportive of and builds upon the Trinity Health faith-based traditions and vision for a healing ministry.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

• Should have a passion for transforming a health care system into one that delivers the triple aim of better health, better care, and lower costs. Should have evidence of helping health care organizations make meaningful progress in pursuing these goals.

• Should have experience and accomplishments demonstrating a willingness and ability to manage/or be part of a management team that successfully managed across the continuum of care including physician practices and beyond the acute setting only.

• Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries.

• Must be able to effectively analyze, communicate, and respond to the unexpected challenges from a changing healthcare landscape.

Education

Must possess deep, thorough knowledge of healthcare management principles and techniques as normally obtained through a Master's Degree in Health Administration (MHA) or a related field.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran