Patient Service Coordinator (Medical Assistant/Front Office Role!) - Lemieux Center

Are you passionate about patient care and ready to make a difference? Join our oncology team at The Mario Lemieux Center for Blood Cancers, where you'll play a crucial role in providing high-quality patient care. As a Patient Service Coordinator, you'll work closely with our Life Changers to ensure a positive experience for patients. This role combines elements of both a Medical Assistant and business office support.

• Patient Care: You'll assist patients, rooming them, collecting vitals, and ensuring their comfort in a safe environment.

• Business Office Support: At times, you'll handle administrative tasks such as answering phones, scheduling patients, and managing check-ins and check-outs.

Why UPMC Hillman Cancer Center?

• International Recognition: We're a leader in cancer prevention, detection, diagnosis, and treatment, designated by the National Cancer Institute.

• Comprehensive Care: As the preeminent institution in western Pennsylvania, we deliver comprehensive cancer care, conduct research, and educate the next generation of cancer professionals.

• Work-Life Balance: Work Monday through Friday with no weekends or holidays required! 8:00 am - 4:30 pm

Join us in our mission to reduce the burden of cancer globally. Apply today for the Patient Service Coordinator position at UPMC Hillman Cancer Center!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.

• Organizes daily schedule of patients, greet patients and assigns rooms.

• Orders supplies for unit as necessary.

• Maintains competency requirements.

• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.

• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.

• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.

• Other Duties as Assigned.

• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.

• Anticipates and responds to meet customer needs.

• Respond appropriately to crisis situation as a team member.

• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.

• Assists in the registration of patients to include verification and confirmation of health insurance coverage.

• Immediately report any situation that may impact safety of patients, visitors and staff.

• Provides front desk coverage as assigned.

• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

• Account for all customers in the clinic.

• Provides lobby/waiting room coordination and supervision.

• Serve as liaison between customer and clinic staff.

• Collects 100% of copays daily and correctly balances at the end of each day.

• Coordinates scheduling to include testing.

• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

• High School graduate or equivalent required.

• Minimum of three years of direct patient care and/or phlebotomy experience.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.

• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran