Patient Business Services Representative - Access Registration

Xtend Healthcare LLC

Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at ~~~

Xtend offers competitive benefits including Medical/Dental/Vision, Generous Paid Time Off/9 Paid Holidays/Tuition Reimbursement/401k plan plus Employer Match/Professional Development/Employee Stock Purchase Plan

THIS POSITION WILL BE ON-SITE ON THE BIG ISLAND OF KONA, HAWAII.

WORK MUST BE PERFORMED IN THE UNITED STATES.

The Patient Business Services Rep II-Access Registration is responsible for tasks relating to the completion of patient registration for hospital and/or physician services. The Patient Business Services Rep-Access Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Business Services Rep-Access Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines.

JOB SUMMARY:

1. Access Registration Tasks.

2. Exceed productivity standards as outlined by business line

3. Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage

4. Accurately document patient demographics and health plan information

5. Support access registration, insurance verification and authorization functions

6. Contact physician offices and/or payers for follow-up on eligibility and authorizations and

7. Maintain quality scoring and accuracy on all accounts worked

8. Ability to work independently and make responsible decisions

9. Completes timely follow-up on assigned accounts to ensure no cash loss

10. Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals

11. Acts as a knowledge resource for team members

12. High level understanding of client host system functions

13. Clearly documents actions taken and next steps for account resolution in patient accounting system

14. Ensure all accounts are worked within client standards and Federal Regulations.

15. Work within federal, state regulations, department/division & all Compliance Policies

16. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

17. Maintain continuing education, training in industry career development.

18. Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.

19. Attend training sessions as directed by management and disseminate to colleagues

20. Integrate information obtained through training sessions and policy changes immediately into daily routine

MINIMUM REQUIREMENTS:

• High school diploma

• Minimum of 1 year of medical/physician office experience is required

• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

• (A dditional equivalent education above the required minimum may substitute for the required level of experience)

PREFERRED QUALIFICATIONS:

• Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements

• Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred

• Remote working experience

• Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.

• Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.

• Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment.

IMPORTANT NOTICES

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

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