Hyatt • Austin, TX 78703
Job #2690220969
Description:
Join us for this incredible opportunity to be part of our team as a : Outdoor Adventure Guide - Part Time ($19.50/hourly) ,at Miraval Austin Resort and Spa located in Austin, Texas. Full-time opportunities available ! Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards!
We offer excellent benefits:
Free room nights, Discounted and Friends & Family Room Rates*
Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*
401K with company match*
Generous Paid Time Off policy*
Paid Family Bonding Time and Adoption Assistance*
Tuition Reimbursement*
Free colleague meals during shift
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programming, hiking trails and gym
Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
Exact benefit package is contingent on status
Qualifications:
Qualifications -
The Outdoor Adventure Guide must have an interest in and knowledge about the natural world, including the Texas Hill Country, or a curiosity to learn about our natural habitat. This person must have strong interpersonal skills, strong customer service skills, strong group management skills, and strong critical thinking and problem solving skills. They also need to have the ability to be flexible in regards to scheduling and daily duties. Personal interest in outdoor adventure pursuits, including extensive hiking experience, water activity experience, climbing experience and a knowledge of rope systems.
Facilitation and problem solving skills
Detail oriented, creative, and flexible
Serve as leader of guest facing programs for leisure guests and social and corporate groups with guests of varying abilities and deliver a quality experience for all
Serve as leader among peers
Receive performance feedback and adjust appropriately
Communicate effectively and professionally and work as a team player
Take direction from leadership and execute appropriate action
Provide feedback with professionalism
Excellent presentation and teaching skills
Climbing ability and comfortable working at heights of 30-50ft to include traversing cables
Technical proficiency with ropes, helmets, harnesses, hardware and several belay techniques and willingness to be trained on high ropes and challenge course elements
Ability to perform, or learn to perform, and facilitate all activities related to outdoor adventure
Ability to repeatedly lift and carry outdoor adventure equipment including stand up paddle boards, kayaks, climbing gear
Maintain equipment and related maintenance records and logs
Hike 3-4 mile/hour pace, miles ranging from 2-14 miles traveled
Interest in mindfulness, wellbeing and mind-body-soul connection
Enthusiastic about delivering experiences in all weather conditions
Decision making within the best interest of the department and Miraval
Proficient at Microsoft Office particularly Outlook
Must be able to work a flexible schedule including days, nights, weekends and holidays
Must be able to work outside in all types of weather conditions
Must have valid Driver's License
Perform other duties as assigned by department or resort leadership
Education and/or Experience:
5 years of experience in facilitation and/or guiding outdoor adventure programs preferred
1 - 2 years guiding experience hiking preferred
1 - 5 years of experience in facilitation of High and Low Ropes Elements preferred
First Aid/CPR or ability to obtain within 30 days of start date
ACCT Facilitator Level I or II preferred or willingness to complete provided training
Wilderness First Aid and Wilderness First Responder Preferred or willingness to complete provided training
Lifeguard certification preferred or willingness to complete provided lifeguard training and pass lifeguard test required for role
Trained or willing to be trained at facilitating stand up paddleboard and kayaking
Knowledge of Miraval ethos is a plus
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.
· English
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to exercise mature control over group programs and influence groups and individuals to accomplish particular objectives without interfering unnecessarily.
Must be sensitive to the personalities, moods, and abilities of individuals and groups and be able to function in a supportive role while guiding them to reach their full potentials.
Make decisions in the best interest of the guests, their safety (physically, emotionally, mentally, and spiritually) and must be made within the guidelines of department standard operating procedures and Miraval policies and procedures.
PHYSICAL DEMANDS
o The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.
o Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.
o While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
o The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.
Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.
The noise level in the work environment is usually moderate.
As part of the Hyatt and Miraval family, we offer a complete benefits package including:
Robust PTO Policy
Health, Dental, Vision, and Life Insurance for full-time colleagues.
Free parking and colleague meal.
Complementary and discount Hyatt nights.
Use of facilities, ability to participate in classes, and discounts on Spa services.
401(k) and ESPP.
Miraval associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Primary Location: US-TX-Austin
Organization: Miraval Austin Resort and Spa
Pay Basis: Hourly
Job Level: Part-time
Job: Golf and Recreation
Req ID: AUS008459
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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