Operations Project Manager

Position Overview

The Operations Project Manager is the primary company point of contact to internal and external customers throughout project planning and execution while owning the complete responsibility to deliver scopes of work. The Operations Project Manager is also directly responsible for delivering projects in compliance with all company requirements including administration, asset management, profitability, safety, human resources, and vendor management.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Work with the Operations Leadership Team to establish projects which support the growth of our business.

• Manage all aspects of a project, from start to finish, so that it is completed on time and within budget

• Design, communicate, and implement an operational plan for completing the project

• Identify, develop, and gather the resources to complete the project. Responsible for preparing designs and work specifications along with budgets and forecasts

• Liaise with other operational areas in the organization to secure specialized resources and contributions for the project

• Conduct meetings and prepare reports to communicate the status of the project.

• Set priorities, allocates tasks, and coordinates project staff to meet project targets and milestones

• Work independently or with others to present scope of work and pricing proposals.

• Conduct advance internal and external planning to ensure all contractors, vendor partners, employee resources and customer stakeholders understand project objectives, roles, responsibilities, communication protocols, collective and individual deliverables, and safety requirements.

• Effectively manage scope changes and related control documents to ensure all scopes of work are approved and contracted prior to the commencement of services.

• Directly ensure appropriate levels of internal and external communication to keep all stakeholders informed throughout project planning and execution.

• Ensure appropriate quality assurance, control and customer feedback measures are in place and carried out consistently to ensure work is compliant with the contract documents, pricing parameters and drawings while ensuring positive customer experiences.

• Maintain accurate records and stand as the primary approver of all project documents including BOL's, timesheets, material and equipment forms, vendor purchase orders and invoices, inventory forms, change orders etc.

• Maintain accurate accounting of project revenue and cost to achieve stated project profitability performance and ensure timely and accurate invoicing and project reporting.

• Proactively escalate material unforeseen problems, challenges, and risk to leadership for discussion, direction and resolution avoiding unnecessary non-performance or customer fallout.

• Build on positive service outcomes to strengthen and expand customer relationships.

Competencies (Knowledge and Skills needed for this position.)

• High degree of initiative and strong customer service focus is essential to these roles along with having the highest commitment to professional and ethical standards.

• Demonstrated ability to manage scopes of work, timelines and budgets required.

• Proficiency reading and interpreting contract documents and floor plans

• Proven ability to effectively manage multiple, changing priorities in a fast-paced environment with limited supervision required.

• Strict attention to detail and excellent writing, communication and organizational skills required.

• Must convey a professional, positive image and attitude and successfully develop and strengthen relationships with customers, colleagues, contractors, vendor partners and employee labor.

• Must have a tendency and willingness to work effectively through others by empowering and delegating appropriate levels of responsibility to ensure strategic focus.

• Must have strong interpersonal skills, demonstrated leadership capability and experience diffusing escalations and leading service recovery.

• Strong demonstrated verbal and numerical acumen with excellent organizational and problem-solving skills required.

Desired Qualifications

Required Education:

Preferred Education:

• Bachelor's degree in Business, Project Management, or related field preferred

Experience:

• 3+ years project management experience; preferably in a medical device or manufacturing setting

• Certifications (PMP, PMI, Lean Six Sigma etc.) preferred

• Must be proficient with common business software applications and technology platforms including O365 (Word, Excel, Outlook, SharePoint, Teams etc.)

Direct reports:

None

Indirect reports:

None

Working Environment:

Our facility is in Bloomington, MN.

The position will be working in the Operations area.

Position Type and Expected Hours of Work:

This is a full-time position working Monday - Friday.

Ability to work occasional weekends and holidays

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us

At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer

As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:

• Generous Benefits including PTO and Paid Holidays

• 401k with Company match

• Paid Parental Leave & Transition Back to Work Benefits

• Company HSA Contributions

• Free Hearing Aids for Family Members

Equal Opportunity Employer

GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement .

E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here .

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ~~~ . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

#LI-ReSound

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound (~~~) , Beltone (~~~) , Interton (~~~) , Jabra (~~~)

• Professional collaboration: Jabra (~~~/) , BlueParrott (~~~/) , FalCom (~~~/)

• Gaming, calls and media: SteelSeries (~~~/) , Jabra (~~~/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (~~~). GN's solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage ~~~ or click on our different brands. You can also connect with us on LinkedIn (~~~/) , Facebook (~~~/) and Twitter (~~~) .