Medical Assistant - Pain Center, UPMC Mercy

UPMC Mercy is hiring a Full-Time Medical Assistant to support the Pain Center!

UPMC Pain Management recognizes that everyone experiences pain in very different ways - from how much it hurts to how long it lasts. At UPMC, we are at the forefront of innovation in pain management research, education, and patient care. Our expert team brings together specialists in many areas to create highly personalized treatment plans for patients of all ages. Our team is hiring a medical assistant to assist the UPMC Pain Management at UPMC Mercy team. If you are searching for a new opportunity or career advancement, this is the opportunity for you!

This position will work Monday-Friday from 7:30am-4pm. Preferred candidates will have experience with outpatient/ambulatory care, rooming patients, clinical in-basket support, patient flow and a strong desire to support chronic pain patients.

Title/Salary will be determined at time of offer. Requirements/pay range listed are for Medical Assistant, Expert. Starting rate for Medical Assistant is $17.58/hour.

Responsibilities:

• Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits, and decreasing readmissions. Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans. Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care. Participate in population health outreach to patients and assist with gap closure Provide health education to patients to help improve or maintain a healthy lifestyle Actively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidance and self-management support and promotes patient health literacy through learned motivational interviewing and communication techniques Must be responsible and demonstrate proficiency in all practice category specific tasks Guides workflow and/or assigns tasks to other clinical staff. Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members. Serve as the department super user for Epic Care.

• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations. Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. Answering calls and providing pertinent information including patient education as directed. Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record. Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures. Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.Performs in accordance with system-wide competencies/behaviors.Performs other duties as assigned.

• Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits, and decreasing readmissions.

• Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans.

• Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care.

• Participate in population health outreach to patients and assist with gap closure.

• Provide health education to patients to help improve or maintain a healthy lifestyle.

• Actively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidance and self-management support and promotes patient health literacy through learned motivational interviewing and communication techniques.

• Must be responsible and demonstrate proficiency in all practice category specific tasks.

• Guides workflow and/or assigns tasks to other clinical staff.

• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.

• Serve as the department super use for Epic Care.

• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.

• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.

• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.

• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.

• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.

• Answering calls and providing pertinent information including patient education as directed.

• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.

• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• High school diploma or equivalent is required.

• Must have one of the following:

• Successful completion of Medical Assistant program, or equivalent hospital program, or

• Successful completion and maintenance of certification examination and 1 year of patient care experience, or

• Two years of direct patient care experience required.

• Successfully complete the UPMC preceptor training and serve as a preceptor and mentor to newly hired team members.

• Must be responsible and demonstrate proficiency in all practice category specific tasks.

Licensure, Certifications, and Clearances:

• In lieu of the MAS, relevant bachelor's degree accepted.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran