Safran • Grand Prairie, TX 75054
Job #2669043012
IT Technician
Company : Safran Electronics & Defense
Job field : IT
Location : Grand Prairie , Texas , United States
Contract type : Permanent
Contract duration : Full-time
Required degree : High School Diploma/GED Equivalent
Required experience : First experience
Professional status : Technician
Spoken language(s) :
English Fluent
Salary range : AIT025
# 2024-136366
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Job Description
Want to work with some of the most talented and dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Then Safran is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world. Employing some of the most talented and dedicated people on the planet is not by chance. People from all over the globe choose Safran as the place to build a rewarding career while helping create and deliver communications, integration and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It is an exciting time to become a part of our team. Join us and discover how high your career can soar at Safran.
Job Description: looking for a qualified Tier 2 Desktop Support Specialist to join their team. This role will be supporting customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need to have strong understanding in networking, switching and routing, VPNs, and VOIP systems. Responsibilities include:
This role will be supporting local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software
Responding to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests
Diagnosing and resolving technical issues and logging all customer interactions into ticketing system
Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting
Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity)
Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc
Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Other duties as assigned
Knowledge in printer configuration and maintenance
Knowledge in computer maintenance
Ability to detect and troubleshoot network problems
Familiarity with desktop support
Ability to interpret layout drawings
Knowledge in safe lifting techniques
Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10)
Knowledge in network cable installation
Job Requirements
Minimum of 3+ Years of experience in Desktop Support
Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA)
Understanding of TCP and UDP protocols
Monitoring and verifying backup solutions and troubleshooting backup issues
High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience
Legally authorized to work in the US without company sponsorship
Ability to self-manage with minimum supervision
Good verbal and written communication skills, and customer service availability
Good time management
This position requires use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
Basic understanding of Mac OS, iOS (cell phones)
Certification (I.e ComTIA, CCNA. Etc) is a plus
Experience with VOIP troubleshooting is a plus
Experience with SCCM, MDT or other imaging software a plus
Certification (I.e ComTIA, CCNA. Etc) is a plus
Experience with VOIP troubleshooting is a plus
Undergraduate courses in related fields
AA/AS degree in related field
Locate your future workplace
2802 Safran DriveTX 75052
Grand Prairie
Texas United States
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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