TEKsystems • Atlanta, GA 30338
Job #2692090751
contact for all IT-related inquiries, incidents, and service requests from
employees.
technical support to resolve hardware, software, and network issues for
end-users.
problems, including desktops, laptops, printers, and mobile devices.
service desk tickets using our ticketing system, ensuring all issues are
tracked and resolved within established service level agreements (SLAs).
service requests, resolutions, and troubleshooting steps taken for future
reference.
end-users on IT systems, applications, and best practices.
installations, updates, and configurations on user mobile devices.
security policies and protocols, including user access management and password
resets.
hardware rollouts, refreshes, and other hardware deployment related activities
on PCs, laptops, printers, POS devices, etc.
workstations and laptops, and a nation-wide VOIP telecommunications system Provide
1st/2nd level Help Desk support
access is configured, and computers are setup. Ensure management of assets as
part of the Onboarding and Off-boarding processes.
Software patches and Health status of IT infrastructure components.
Bilingual -- Provide support to end users in Spanish and English
Must have a Diploma/Degree from a recognized IT program
5 days / week in Atlanta office to start
Local site support (travel to surrounding Atlanta location) as needed. Potential out of state travel as needed for
projects and implementations.
A+ certification & at least one certification from either Cisco or Microsoft
A minimum of 3 to 5 years of deskside support experience
A minimum of 3 to 5 years of IMAC experience doing hardware rollouts, refreshes,
and other deployment related activities
A minimum of 3 to 5 years of break-fix experience
Familiar with network cabling, testing, patch panels and associated tools
Have strong internetworking and troubleshooting skills
Other vendor certifications from OEMs (Dell, Lenovo, HP) considered an asset
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
High-level skill set
Outstanding people skills
Proficient in Windows 10 / 11 and Mac devices
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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