Help Desk System Specialist - Chantilly, VA

Help Desk System Specialist - Chantilly, VA

ID 11531

Location Chantilly, VA

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Position Summary

As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilitiesand activities include but are not limited to :

• Performing daily systems analysis and proactive preventative maintenance to ensure system health.

• Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.

• Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.

• Documenting test procedures and results.

• Helping define and create system level access management in accordance with the customer's standards.

• Creating user accounts and maintaining and safeguarding user permission groups.

• Helping to develop and provide training for system users and customers.

Position / Candidate Requirements

• Security Clearance: Active TS/SCI w/Polygraph Required

• Education and Relevant Experience:

• High School Diploma or a GED and 6 + Years of Relevant Experience or

• Associates Degree and 4 + Years of Relevant Experience or

• Bachelor's Degree and 2 Years of Relevant Experience

• RelevantExperience:

• Help Desk Support Functions with a Combination of Phone and Desktop Support is required.

• Must be able to obtain vendor Professional Certification.

• Experience administering LENEL systems is desired.

• Experience in badge office operations is desired.

• Strong Oral and written communication skills are essential.

• Demonstrated background working with multidisciplinary teams.

• Demonstrated time management and organization skills to meet deadlines and quality objectives.

Abilities

• Exposure to computer screens for an extended period of time.

• Sitting for extended periods of time.

• Reach by extending hands or arms in any direction.

• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

• Listen to and understand information and ideas presented through spoken words and sentences.

• Communicate information and ideas in speaking so others will understand.

• Read and understand information and ideas presented in writing.

• Apply general rules to specific problems to produce answers that make sense.

• Identify and understand the speech of another person.

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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

EOE Minorities/Females/Protected Veterans/Disabled

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