Robert Half • Little Rock, AR 72205
Job #2695793867
Description We are in search of a Help Desk Analyst to be part of our team based in Little Rock, Arkansas. This role involves diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems. It also includes managing computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Install and support PC, laptop, tablet, and mobile hardware and software
Create alternative methods of completing tasks, correcting user errors and system inconsistencies
Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
Analyze and make recommendations for hardware and software standardization
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Have an understanding of operating systems and servers and essential network hardware including but not limited to hubs, switches, and routers
Possess knowledge of telecommunications.
Citrix Technologies
Database
EO/IR systems
Lotus Notes
Microsoft
Active Directory
Computer Hardware
Configuration Management
Deskside Support
Desktop Hardware Requirements - Minimum of 3 years of experience as a Help Desk Analyst or similar role
Proficiency in Citrix Technologies
Familiarity with Database and EO/IR systems
Experience with Lotus Notes and Microsoft software suite
Knowledge of Active Directory
Expertise in Computer Hardware and Configuration Management
Experience in Deskside Support and Desktop Hardware
Excellent problem-solving and communication skills
Ability to work under pressure and manage multiple tasks
Strong organizational and time management skills
Ability to work independently and as part of a team
Bachelor's degree in Computer Science or related field is preferred. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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