Field Support Technician

Description

This Individual will report to the Field Service Manager in Germany. Will be responsible for over the phone and field troubleshooting support for it's customer base and in house engineering team.

• Troubleshooting and solving technical, quality and reliability issues with the SVP systems in the field and our in-house systems.

• Lead and develop continuous improvement initiatives in the field to improve System- reliability and productivity.

• Train customers on proper usage, troubleshooting, and basic repair procedures.

• Improve overall capability in troubleshooting complex problems through influence, example, and direct training.

• Provides expert test and machine troubleshooting capabilities. Performs part-building problem-solving.

• Report software issues to bug tracking systems accurately and clearly, so developers can quickly understand and repeat the problem.

• Ability to use standard problem-solving methods (i.e., 8D, 5W, IDEAL, etc.) to create corrective actions with engineering, manufacturing, and suppliers to

ensure continuous improvement.

• Support engineering- and operating teams on Service Pack/Modification deliverables/planning (including installation- and training documentation) and

executing Service Pack planning/deployment in the field and in-house systems.

• Work with engineering and customers as needed to install, service and upgrade SVP systems.

• Execution of equipment certification and testing processes that ensure successful validation, and FAT=Final Acceptance Tests) and then

following/certifying Installation at Customer Sites (SAT=Service Acceptance Tests), then training technical personnel on their execution.

• Assist with maintaining inventory for spares and consumables at customer sites, remote storage locations, and facilities, as well as assisting in

forecasting and costing demands.

• Project management of multiple and complex projects involving external customers and internal resources and teams, requiring coordination of multiple

functions and tasks.

• Proactively communicates status and issues.

Skills

Electro-Mechanical, Machines, Schematics, Software Testing, Customer service, Support, capital equipment, software testing, field service

Top Skills Details

Electro-Mechanical, Machines, Schematics, Software Testing,Customer service,Support

Additional Skills & Qualifications:

• 2 Years Technical Degree in technical field or 5 Years of Equivalent experience

• 3+ Experience working with and troubleshooting capital equipment

• 3+ Years experience working with Electrical Schematics or Technical Drawings

• 3D Printing or Imaging, PLC's, Sensors, Cameras, strong nice to have

• Ability to Travel 30% to 50%

Experience Level

Expert Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.