Desktop Support- Windows/MAC(preferred)- ONSITE

Job Description

Summary

Seeking a User Support, Analyst with Windows and/or Mac (preferred) support experience.

This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

Responsibilities

· Identify, troubleshoot, and resolve hardware and software problems.

· Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.

· Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.

· Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue

· Work independently on day-to-day operations.

· Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.

· Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.

· Support in-office walk-ups and remote assistance while providing quality customer service.

· Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

Required Qualifications

· Four (4) or more years' experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.

· Strong knowledge of Bomgar or equivalent tool for providing remote support is required.

· Must be able to lift 30 pounds.

· Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Desired Qualifications

· Strong communication skills both oral and written.

Education

Associates degree or equivalent experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.