Customer Service Representative

Description

We are looking for 20 Contact Center Representatives for a fully onsite contract to hire position in North Shore in Pittsburgh. Pay starts at $17.00 - $22.00; Based on Experience.

Interviews happening this Thursday 4/25/24. limited spots available!

Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!

Schedule/Hours

• Monday thru Friday 7:45AM-9PM

• Saturdays and Sundays 7:45AM -5PM

• FT - 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.

• 90 Day Training Period in which your schedule will be Monday - Friday 7:45AM-5PM (Full Time only)

This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.

Primary Responsibilities

Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer's needs and providing appropriate offerings.

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the "voice of the customer" by submitting feedback.

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School Diploma or GED

College a plus

Requirements

Special Skills Required to Perform the Primary Responsibilities of this Position

Excellent communication skills, both written and verbal

Excellent customer service skills Detail-oriented

Ability to work and multi-task in a fast-paced environment Ability to use general office equipment

Ability to use a personal computer and job-related software MS Word (intermediate level a plus)

MS Excel (intermediate level a plus)

MS Outlook (experience a plus)

Additional skills

CRM experience a plus

Workday experience a plus

Relationship management software experience a plus

Customer facing experience a plus

Softphone/Mitel experience a plus

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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