Customer Service Representative II

Description Do you love building solid customer relationships? You might be the Customer Service Representative Robert Half is looking for. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. This Customer Service Representative position is based in the Memphis, Tennessee region and is a long-term contract / temporary employment opportunity. Candidates who thrive in a dynamic, rapidly-changing call center will be interested in this position.

Your responsibilities in this role

• Handle incoming telephone calls

• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

• Field and send written business correspondence

• Offer friendly, accurate customer service in a timely fashion Requirements - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• Proven computer skills

• Excellent communication and organizational skills

• 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

• Background working with Written Communication

• Microsoft Word experience preferred

• Good understanding of Computer Programs

• Adeptness in correspondence

• Earlier work involving Resolve Customer Complaints

• General familiarity with Microsoft PowerPoint

• Distribute Faxes experience highly preferred

• Comprehension of Prepare Responses

• Operational Tasks experience highly valued

• Practical knowledge of Interpersonal Skills

• Expertise in data entry

• Demonstrated knowledge of Financial Statement

• Deep understanding of documentation

• About Time experience

• Previous experience working with Prepare Invoices

• Customer service experience desired

• Strong proficiency in Excel and other Microsoft Program skills

• Upbeat, positive attitude and an approach to work rooted in professionalism

• Demonstrated experience performing extensive research to resolve complex customer inquiries

• Excellent customer service and office administrative skills

• Ability to simplify complex problems and build solutions

  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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