Computer Technician Principal, PC Refresh - Andover, MA

26171

Computer Technician - Andover, MA

Full Time

Location: Andover, MA

100% Onsite

$25.00 - $26.00 per Hour

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.

Computer Technician

An average day:

As a Computer Tech, you will be responsible for installing/configuring Windows 10 operating system and other standard business applications on laptops and desktops for new end-users. You will also provide support for the deskside incident management process and routine installation of IT computer and telephone equipment. Additionally, in this position you will:

• Provide support including repairs, maintenance, and resolution of technical problems with deskside IT equipment, including laptops, desktops, telephones, printers, scanners, and other peripheral equipment.

• Provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required.

• Troubleshoot and resolve assigned trouble tickets, including incident and deployment tickets, providing timely updates in the ticketing system that is informative of the work performed. Also provide correction of discrepancies identified, and root cause analysis to prevent future discrepancies.

• Support the maintenance of local area network (LAN) and wide area network (WAN) components.

• Provide on-site support for delivery of new systems, and supplemental support as needed for remote delivery, and provide prompt and professional resolution of end-user incidents and problems.

• Responsible for laptop and desktop computer refreshes and furnishing end-users with new equipment on a routine schedule.

• Participate in receipt/asset control of systems for deployment; Remove and execute asset control procedures to excess the refreshed target system.

• Set up and test replacement workstations confirming customer satisfaction.

• Provide Informal customer instruction as needed.

Basic Qualifications:

• As a requirement of this position, all candidates must be either a U.S. Citizen or have lawful permanent residence in the United States.

• Must have, no less than, 1-2 years recent (within the last 3 years) experience as a Deskside Technician or similar position.

• Must have experience with the following: imaging Windows devices; installation and configuration of Windows 10 devices; MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, VPN Troubleshooting, Dell and/or HP laptop hardware and software.

• Outstanding diagnostic, problem-solving and analytical skills

• Hands-on experience with other common software and hardware

• Excellent customer service skills

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

• Local travel may be required.

Benefits: (Full Time, W2 Employees - at least 30 Hrs per week)

• Medical, Dental and Vision offerings

• Weekly Direct Deposit

• Paid Holidays and Personal Time Off

• 401(k) with match

• Voluntary Life and AD&D, Short/Long Term Disability

• Other Voluntary coverages

• Pre-paid Legal and Employee Assistance Programs

• Northwest Federal Credit Union Membership

• BB&T @ Work Program

Connect directly with your dedicated recruiter, via email below.

Norris Roy: ~~~

Ryan Lynch: ~~~

Who is ABBTECH:

ABBTECH is a woman owned IT Staffing company founded in 1992. For nearly 30 years, we've invested in meaningful relationships and become one of the most reliable and successful staffing firms in the country. We believe great candidate and client experience make a difference.

ABBTECH is headquartered in Sterling, VA with another office in Virginia Beach, VA. We employ Nationwide.

Why work for ABBTECH:

With ABBTECH you will build meaningful connections that will help you grow professionally and contribute to ABBTECH's core values. You will be part of a Top 100 Staffing Company, named by World Staffing Awards.

Our decades of government, regulated industries, and employment, in general, keep us sharp.

Curiosity keeps us in the know and on our toes in an ever-changing landscape. We don't shy away from change and innovation - and we'll bring new ideas to the table regularly.

ABBTECH helps our employees grow within their field by promoting within.

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans