Client Service Representative-PT

Client Service Representative

Earn up to $16.00 per hour depending on experience and skillset.

Do you love animals? Have great people skills? Like a fast paced atmosphere? Enjoy teamwork? Have a sense of humor? Want to make a difference? We have the opportunity that you have been waiting for!

We are seeking a part time experienced Client Service Representative to join our team, ideally working approximately 4 hours per day.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Located in beautiful West Chester, we are a Gold Standard Certified Cat Friendly hospital and use low stress techniques on all of our patients. Our passion is veterinary medicine so there is no boarding, daycare, or grooming involved.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Come join our team today!