Client Service Representative

VCA Ben White Animal Hospital located in south Austin Texas is currently looking for an exceptional Customer Service Representative to join our one of a kind amazing team. We prefer someone experience in customer service but will train the right person with the right morals and attitude. We are a very busy 5 doctor practice so proficiency and multi tasking is a must. Our clients are our family so you must love people as much as you love animals. If you want to make a difference in a pet's life, this might be the career for you. So what are you waiting for? Apply today. With VCA the sky's the limit on what we can accomplish together!

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors and answering telephones.

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent( must be 18 years or older)

• Excellent listening and communication skills

• Compassion for pets and people-as well as awareness and understanding of others' reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office, typing and documenting conversations

• Must have Flexible availability that includes Saturdays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste