Call Center Operator

Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities.

The Call Center Operator is responsible for answering incoming calls from consumers and responding to inquiries. Applicants must reside in the Laguna Niguel, CA area and available to work in the facility.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $20.00 - $24.00 per hour.

• Medical, Dental, Vision, and Life Insurance

• Paid time off, Paid holidays

• 401K eligibility

• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 5 am - 5 pm PST Monday - Friday

Locations: Laguna Niguel, CA 92677

Job Duties:

• Conduct Call Intake for all phone lines and Operator call analysis functions as directed by the SOP and call center leadership.

• Stand ready to answer incoming calls in a timely manner from detention facilities and other stakeholders.

• Quickly establish rapport with callers, ask probing questions to identify concerns, and apply knowledge of immigration enforcement/detention to assess caller concerns.

• Responsible for making database and manual queries related to individuals in ICE detention or other persons in immigration proceedings received.

• Work cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action

• Provide backup to the HQ Entry Level Data Analyst to process entry-level data entry and analysis for any Intake mailboxes when needed.

Job Requirements:

• Bachelor's Degree and two years of related experience; or an Associate's Degree with three years of related experience; or five years of related experience if no degree

• Experience in responding to requests for information, conducting searches in government databases, searching automated systems for data, and developing concise summaries with decision points under tight deadlines.

• Bi-lingual, Spanish and English required.

• Excellent reading comprehension, writing, and communication skills.

• Ability to work independently and to manage and prioritize multiple work assignments

• Law enforcement experience or experience in interpreting and applying immigration law is preferred

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Government Security Clearance, Drug Screening, and Skills Assessment Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.