ASRC Federal Data Network Technologies has a great opportunity for an A/V Technician (Junior) to join our team in Rockville, MD where we support the NIH (National Institutes of Health).
Provide audio/visual meeting support for federal customer
Daily conference room checks: verify all equipment is online, functioning and charged
Daily meeting support: hands on technical support resource for customers for all conference room meeting needs• Video• Audio• WebEx• Zoom• MS Teams• Room computer connectivity• Laptop connectivity
Supports customer during meetings; support includes video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup, etc.
Logs all transactions with customers in ServiceNow
What an excellent opportunity to start your career in the field of A/V support. If you are able to work on-site with our NIH customer in Rockville , MD you'll find our culture to include professional development and a passion for "excellence" in providing customer service. Apply today and let's talk about next steps. We offer an excellent salary and benefits package that includes a tuition reimbursement and a matching 401k with immediate vesting.
High School Diploma/GED with 2+ years of technical support experience in audio/visual technologies.
Experience supporting telephony, video, network and/or other collaboration devices
Experience using ticketing system (prefer ServiceNow)
Experience providing customer service and end user support
Strong proven record learning new technologies and support
Strong written and oral communications required
Ability to work core hours of Monday-Friday, 7AM to 4PM or 9 AM to 6 PM Shift
Ability to work at various sites in Montgomery County, MD
Permanent Residency or US Citizenship required for the government background investigation
ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.