ADAS Calibration & Diagnostic Field Operations Manager

Champions Do More

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit ~~~.

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth

• Approving and managing all expense and payroll/PTO requests, reports, and submissions

• Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed

• Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity

• Develop, foster, and sustain relationships with existing customers

• Working with business partners to build trust and increase production

• Assist ATE - Director of Operations in certifying calibration areas

• Work with Dispatch to continuously improve routes and work assignments

• Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation

• Miscellaneous duties as assigned

Qualifications

• 5+ Years of automotive experience with 2+ Years of managing a high-performance team

• Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair, etc.)

• Preference given to those that have prior OEM Automotive Software and ADAS calibration experience

• Exceptional communication skills, both verbal and written

• Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams, etc.

• The ability to effectively collaborate and manage technicians using remote software (Zoom, Teams, etc.)

• Ability to solve problems by identifying root causes and researching or testing solutions

• Independent judgment to handle issues as they arise

• Energetic, sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand

• Ability to prioritize and manage workload to reach personal, team, and company goals

• Continuous learner seeking to develop new skills and expand knowledge for maximum career progression

• Must show discretion when handling customer, employee, or other confidential information

• Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments

• Overnight travel required, up to 50% of the time, depending on drivability of assigned market - air travel may be required

• A safe driving record and a valid Driver's License required

Benefits

• Weekly Paycheck

• Medical, Dental & Vision effective on start date

• 401K Retirement Plan and Company Match

• Transfer Between Markets

• Paid Holidays & PTO

Submit a Referral

Job Post Information : Posted Date* 3 weeks ago (4/16/2024 6:27 PM)

Job ID 2024-5954

# of Openings 1

Category ATE

Prioritization Tier 2 - Staffing Needs

Location : Address 2323 Airport Way South

Posting Location : City Seattle

Posting Location : State/Province WA

Location : Postal Code 98134

Remote No

ATE