A young designer asked me this question during the Q&A session after one of my talks at a conference: "What is the most important skill to have as a designer?" After pausing for a beat, it dawned on me that the most important skill to cultivate as a designer isn't sketching, modeling, research methodologies, leading workshops, or presenting—it's dissatisfaction. Getting into the state of having just the right amount of dissatisfaction is the glue that holds all of my work together. It is...


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