• SAP Service Management Solutions - (B5)

    Applied MaterialsSanta Clara, CA 95054

    Job #902392628

  • Key Responsibilities

    • Negotiate with customers to design solutions to address complex cross functional needs. Identifies and recommend industry BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and oversees new technology evaluations; Works with multiple vendors for high quality resources and competitiveness

    • Oversee software application configuration and/or coding. Develops testing and data conversion strategy and approach and oversees testing preparation and execution and data conversions. Supervises work of contract developers. Perform Quality assurance.

    • Manages the lifecycle of IT services/applications recommending patching, point releases and major upgrades.

    • Oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Oversees IT outsourced service ensuring service levels are achieved at effective cost.

    • Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

    • Mentors and trains solutions development personnel. Is recognized as a subject matter expert in application functionality and IT solution development.

    Functional Knowledge

    • Regarded as the technical expert in their particular field

    • Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

    Business Expertise

    • Anticipates business and regulatory issues; recommends product, process or service improvements

    Leadership

    • Leads projects with notable risk and complexity; develops the strategy for project execution

    Problem Solving

    • Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

    Impact

    • Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

    Interpersonal Skills

    • Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

    • Over 15 years' experience, with over 10 years in implementing service solutions, preferably leveraging SAP products

    • Knowledge of service management processes in semiconductor industry preferred or deep service process knowledge in related industry (heavy machinery, medical equipment)

    • Experience in implementing SAP service solutions a must - in semiconductor industry or related industry preferred

    • Experience in new generation SAP customer engagement solutions, like Callidus cloud, C4C, eCommerce a definite plus

    Qualifications

    Education:

    Bachelor's Degree

    Skills

    Certifications:

    Languages:

    Years of Experience:

    10 - 15 Years

    Work Experience:

    Additional Information

    Travel:

    Yes, 10% of the Time

    Relocation Eligible:

    No

    Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

    Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

    Updated 05/15/2019

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