Negotiate with customers to design solutions to address complex cross functional needs. Identifies and recommend industry BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and oversees new technology evaluations; Works with multiple vendors for high quality resources and competitiveness
Oversee software application configuration and/or coding. Develops testing and data conversion strategy and approach and oversees testing preparation and execution and data conversions. Supervises work of contract developers. Perform Quality assurance.
Manages the lifecycle of IT services/applications recommending patching, point releases and major upgrades.
Oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Oversees IT outsourced service ensuring service levels are achieved at effective cost.
Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality
Mentors and trains solutions development personnel. Is recognized as a subject matter expert in application functionality and IT solution development.
Regarded as the technical expert in their particular field
Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function
Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view
Over 15 years' experience, with over 10 years in implementing service solutions, preferably leveraging SAP products
Knowledge of service management processes in semiconductor industry preferred or deep service process knowledge in related industry (heavy machinery, medical equipment)
Experience in implementing SAP service solutions a must - in semiconductor industry or related industry preferred
Experience in new generation SAP customer engagement solutions, like Callidus cloud, C4C, eCommerce a definite plus
Years of Experience:
10 - 15 Years
Yes, 10% of the Time
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.