• Director of Communications

    Microsoft Corporation Chevy Chase, MD 20815

    Job #1926551268

  • The Microsoft Customer & Partner Solutions (MCAPS) Strategy & Operations (S&O) team's purpose is enabling MCAPS to be the most effective workforce on the planet, delivering customer value and accelerate Microsoft's share of growth. Are you passionate about telling the story of how Microsoft is transforming its sales and operations culture through the eyes of a Corporate Vice President (CVP)? Can you define and then evangelize an organization's mission and north star - from strategy to execution - so it resonates with all members of a team? Do you get energy in leading innovative, connected communications that ensure a culture is thriving and that the leadership is trusted and a team feels empowered? If yes, we have a role that is designed for you.

    As the Director of Communications for the CVP, you are the voice behind the voice. We're seeking a communications leader to drive executive and employee communications for an organization that touches more than 60,000 employees worldwide. If you want to work in a fast-paced, bleeding-edge environment with amazing impact and a charter that impacts the entire MCAPS organization, we'd like to talk to you!

    In this role, you will be report to the Chief of Staff and directly support the Corporate Vice President. You will help extend this CVP's reach by building and executing against a Communications Plan that amplifies the voice of the CVP and aligns to the corporate communication strategy. You will be a critical player in defining the messages delivered by this senior executive through internal and external communications including videos, social media, internal and external keynotes, and written and face-to-face communications. The role will be responsible for full end to end management of speaker preparation, rehearsals, briefing documents and supporting materials.

    In addition to working directly with the executive, you will work with groups across S&O and MCAPS, to ensure that messages are aligned to the Microsoft mission, strategy, business priorities and culture. This individual must thrive in a very fast-paced environment, sometimes ambiguous environment, with the ability to prioritize and multi-task across a variety of projects. The ability to build strong work back plans with clear deliverables is critical. This is a great opportunity to gain perspective while making a difference!


    Orchestration and Agency Management

    • Drives collaboration with others on the development and production of communications materials and deployment of communications tactics. Proactively includes relevant others to inform content and messaging. Engages with internal and external stakeholders to meet objectives. Leads and directs agency teams as needed. Drives decision making in determining need for agency partnership, choosing an agency and managing agency relationships. Leverages technical expertise and knowledge of successful campaigns in managing work of self and others. Ensures adherence to Microsoft standards.

    Communication Strategy Setting and Planning

    • Drives communication planning and strategy, focusing on critical priority areas. Enhances thought leadership to strengthen Microsoft's position as a trusted partner. Contributes to innovative campaigns while generating momentum for Microsoft's offerings. Mentors others in the execution of tactics to support overall strategy, ensuring consistency of voice across messages and channels. Participates in business planning discussions as appropriate. Translates value proposition into effective communications strategies and storytelling that resonate with target audience(s). Understands, segments, and targets audience needs and adapts communications strategies accordingly. Scales messages appropriately for a given effort, including expertise in the levers to use to achieve scale and planning for scale from the outset. Embeds diversity and inclusion (D&I) throughout strategy and execution. Demonstrates thought leadership around mechanisms to achieve brand perception change.

    Storytelling and Messaging

    • Leads stories across local, area, and corporate teams in fresh ways that generate positive perceptions towards Microsoft. Collaborates across teams to develop and drive story telling opportunities by using data and insights. Leads teams to develop and drive stories in fresh ways that generate positive perceptions towards Microsoft. Guides others to determine the format of stories. Leverages expertise to determine what format is most appropriate and meaningful for a story and target audience(s). Attends to cadence of storytelling (e.g., duration, evolution), including content development and curation to land a story. Ensures confluence of content and audience across stories. Creates narratives based on messaging frameworks that drives content development and deployment. Uses trends and forecasting to develop and land stories that may take time to manifest.

    Execution of Communication Strategy

    • Takes responsibility for the bill of materials and ensures alignment to the strategy and adherence to business objectives. Creates ideas for and develops collateral materials (e.g., decks, posts, talking points) for use in a range of communications initiatives and events. Makes cause and effect connections to ensure content is consistent across the channels with which Microsoft is connected to a given audience. Understands how audience is being addressed by others and the appropriateness of formats (e.g., Webinars, podcasts, posts, core materials for field) for one-to-one (1:1) and one-to-many (1:many) engagements. Takes responsibility for whole bill of materials and experiences. Recommends and develops frameworks and commensurate collateral. Solicits feedback and iterates as appropriate. Modifies narratives in real time based on reaction/response. Tests effectiveness of messaging. Demonstrates expertise in available channels, which channels to leverage, and what to advocate for in terms of messaging. Ensures work is complementary and not duplicative or conflicting with others' efforts. Understands standardized tools and templates available and uses them appropriately.

    Stakeholder Management

    • Conceptualizes and develops content to educate, guide, and advise internal stakeholders, customers, and partners on communications strategy and tactics. Mentors others on best practices in guiding and advising stakeholders. Deepens expertise in stakeholder groups and individuals and leverages that understanding in execution of tasks. Mentors others in developing stakeholder expertise. Proactively solicits understanding of perspective, goals, and desired outcomes of stakeholders. Establishes, refines, and manages expectations and priorities. Establishes decision making criteria and principles at outset to drive priorities and expectations. Defines and clarifies roles and responsibilities with others to prevent gaps in delivery. Ensures alignment on strategic intent as foundation for execution of tactics. Establishes rhythm of business (e.g., cadence, intent, content to keep stakeholders informed and up to date). Escalates and resolves escalations appropriately. Recognizes and takes action to be broadly inclusive of perspectives and styles in a manner that suits stakeholders. Engages in business strategy discussions to ensure alignment. Facilitates among parties to bring to consensus on given issues (e.g., product marketing and engineering). Gathers and shares feedback to enhance and improve offerings and processes.

    Reputation Management

    • Identifies opportunities to enhance reputation and perception and develops content accordingly, including correcting inaccuracies when they occur. Leads action to address potential reputation risk issues. Develops content to mitigate those risks. Identifies opportunities to enhance reputation and perception and develops content accordingly, including correcting inaccuracies when they occur. Acts as a trusted advisor within Microsoft by advancing and protecting the corporate image and reputation. Anticipates, understands, and leverages factors that impact reputation (e.g., privacy, data). Leads effort to determine what is appropriate to withhold, share, continue, or stop based on relevant internal and external factors. Engages with others to manage and conduct research on people, platforms, and forums to determine appropriateness, impact, risk, vulnerabilities, and alignment of values. Recommends and implements course of action accordingly.

    Drive and Monitor Messaging and Impact

    • Monitors, tracks, and analyzes the impact of and responses to messaging for a given issue. Creates responsive materials as needed. Engages others appropriately in responsive efforts. Leverages insights to inform data-driven proactive approaches. Mentors others in best practices. Shares and socializes insights with stakeholders on reputational impact. Gathers, leverages, and synthesizes data to guide insights and iterate solutions. Mentors others in the use of data to drive outcomes. Sets metrics and key performance indicators (KPIs) to evaluate effectiveness at outset. Evaluates and adjusts as needed. Identifies, develops, and implements measures to evaluate effectiveness and to iterate as content, platforms, and desired outcomes evolve. Communicates findings based on measurement strategy. Recommends and implements improvements accordingly. Drives and evolves strategy informed by data and insights. Drives impact by determining what success looks like, what to measure and why, and aligning to business objectives.

    Specialty Responsibilities

    • Works with individuals and teams to develop and maintain platform and voice, aligned to team, business, and organizational objectives. Develops materials to develop, support, and enhance the voice and platform of one or more executives. Develops and implements editorial strategy and calendar to support platform and alignment to goals of the business and desired outcomes or objectives for the executive(s). Develops and deploys outbound channel strategy (e.g., Twitter).*

    • Leads development, review, and editing of materials for internal and external communications including briefing materials, scripting/messaging for internal keynotes, presentations, media engagements, social media, and events. Drives the use of current and relevant templates and materials and the improvement of same. Builds on effectiveness of previously used materials. Drives interactive engagement where appropriate.*

    • Develops materials, identifies issues and gaps in communication, and recommends courses of action to address urgent and emergent situations in a comprehensive and timely manner. Mentors others in how to approach and navigate urgent and emergent situations. Takes action to maintain global and holistic organizational perspective. Proactively identifies and includes relevant parties to ensure issues are addressed comprehensively across stakeholder groups. Advocates and creates visibility for issues. Anticipates potential scale of impact and takes strategic action accordingly.*

    • Directs the work of the agency team as appropriate to identify and intentionally build productive working relationships with press and influencers, build trust and credibility in professional interactions, understand editorial requirements of influencers, and identify and build stories around key priorities. Shares best practices and mentors others in networking and relationship building. Understands and appropriately leverages editorial calendar of stakeholders. Proactively identifies and builds stories around key priorities. Advises internal partners on press approach and build trust through transparency and responsiveness that positively impacts relationships with press and influencers. Prepares spokespeople for press engagements. Develops external communications materials for influencers. Collaborates with communications colleagues to ensure consistency of One Microsoft messaging.*

    • Leads strategy development internally for employee communications. Drives an over-arching cadence of communications and platforms for employees in a specific organization or geography to meet employee goals. Collaborates internally with others to create communications and develop platforms to inform and facilitate employee communications, including negotiating with collaborators to align on priorities. Ensures alignment to corporate employee communications focus areas around building confidence in Microsoft mission and strategy, accelerating culture change and celebrating employee pride and encouraging evangelism. Supports leader communications, including all-hands, SharePoint sites, organization emails, etc. Measures, plans, and informs team efforts by utilizing data and insights from internal surveys and feedback channels. Creates content and storytelling that is current and aligned with internal and external relevant corporate guidance (e.g., legal and policy regulations, financial). Drives the adoption and use of new technology and tools to help facilitate two-way dialogue between leaders and employees.*


    • Embody our culture and values


    Required/Minimum Qualifications

    • Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience

    • OR equivalent experience.

    Additional or Preferred Qualifications

    • Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience

    • OR Master's Degree in Business, Marketing, Communications, Finance, or related field AND 6+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience.

    • OR equivalent experience.

    The salary for this role in the state of Colorado is between $144,600 and $216,600.

    At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

    Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you ~~~-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (~~~) .